Last Updated: September 28, 2026
At Kayla Bali Massage, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and booking channels.
This Privacy Policy explains how Kayla Bali Massage (“we,” “us,” or “our”) collects, uses, stores, and protects information when you visit our website or contact us to book a massage or spa service.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, request information, or make a booking.
Depending on your interaction with us, this may include:
- Name
- Phone number or WhatsApp number
- Email address
- Booking date and preferred time
- Preferred massage or spa service
- Service location or villa/hotel location
- Number of guests, when relevant to a booking
- Special booking requests or preferences
- Any other information you choose to provide when contacting us
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location based on technical information
- Date and time of your visit
- Referring website or page
- Website interaction information
We only collect information that is reasonably necessary for operating our website, responding to inquiries, processing bookings, improving our services, and marketing our business.
2. How We Use Your Information
Kayla Bali Massage may use your information for the following purposes:
- To respond to your questions and inquiries
- To process and confirm massage or spa bookings
- To communicate with you about your booking
- To provide our massage and spa services
- To arrange outcall or villa massage services
- To confirm service locations and appointment details
- To provide customer support
- To improve our website and services
- To understand how visitors use our website
- To maintain website security
- To prevent fraud, spam, or misuse
- To measure advertising and marketing performance
- To comply with applicable legal requirements
We do not use your personal information for purposes that are incompatible with the reasons for which it was collected, unless permitted or required by applicable law.
3. WhatsApp and Booking Communications
Kayla Bali Massage may use WhatsApp or other communication channels to communicate with customers regarding inquiries and bookings.
When you contact us through WhatsApp, your information may also be processed by WhatsApp according to WhatsApp’s own privacy policy and terms.
Information you provide through WhatsApp may include your name, phone number, booking details, service preferences, and service location.
We use this information only as reasonably necessary to communicate with you, arrange your booking, and provide customer service.
4. Booking Information
When you make a booking, we may need certain information to provide the requested service.
This may include:
- Customer name
- Contact number
- Booking date
- Booking time
- Selected service
- Number of guests
- Hotel, villa, residence, or other service location
- Additional instructions necessary to provide the service
Providing accurate booking information helps us arrange your appointment correctly.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and support advertising and analytics.
Cookies may be used for purposes such as:
- Remembering website preferences
- Improving website performance
- Understanding website traffic
- Measuring advertising effectiveness
- Providing relevant advertising
- Detecting security or technical issues
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Google Ads and Advertising
Kayla Bali Massage may use Google Ads and related Google advertising technologies to promote our services and measure advertising performance.
Google and its partners may use cookies or similar technologies to:
- Measure advertising performance
- Understand how visitors interact with our website after viewing or clicking an advertisement
- Help us understand website conversions
- Improve advertising relevance
- Provide or measure advertising according to applicable settings and policies
Where applicable, advertising cookies or similar technologies may be used only in accordance with applicable requirements and user choices.
You can learn more about Google’s privacy and advertising practices through Google’s official privacy and advertising information.
7. Google Analytics and Website Analytics
We may use analytics services, such as Google Analytics, to understand how visitors use our website.
Analytics information may include:
- Pages visited
- Time spent on pages
- Device and browser information
- General traffic sources
- Website interactions
- Approximate geographic information
This information helps us improve website content, performance, user experience, and marketing.
Analytics information is generally used in an aggregated or otherwise appropriate form to understand website performance.
8. Third-Party Services
Our website may contain or use services provided by third parties, such as:
- Google services
- Google Ads
- Google Analytics
- Google Maps
- Website hosting providers
- Payment or booking services, if applicable
- Other tools necessary to operate our website and services
These third parties may process information according to their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services when you interact with those services.
9. Google Maps
Our website may use Google Maps to help customers find our business, understand our service areas, or provide location-related information.
If you interact with Google Maps, Google may process information according to Google’s applicable privacy policy.
10. Service Areas and Location Information
Kayla Bali Massage provides massage and spa services in selected areas of Bali, including areas such as Canggu, Seminyak, Umalas, Jimbaran, and Nusa Dua.
When requesting an outcall or villa massage, we may need your service location to determine whether we can provide the requested service and to arrange the appointment.
We use location information provided for booking and service purposes and do not intentionally publish customers’ private service addresses without permission, except where required by law.
11. How We Protect Your Information
We take reasonable steps to protect personal information against unauthorized access, alteration, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
12. Sharing of Personal Information
We do not sell your personal information.
We may share limited information with trusted service providers when reasonably necessary to operate our website, communicate with customers, process bookings, provide requested services, maintain security, or comply with legal obligations.
Information may also be disclosed when required by applicable law, legal process, or a valid governmental request.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing and managing bookings
- Customer service
- Business administration
- Legal and accounting requirements
- Security and fraud prevention
- Resolving disputes
- Maintaining appropriate business records
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of certain processing
- Request information about how your information is used
Some requests may be subject to legal or operational limitations.
To make a privacy-related request, please contact Kayla Bali Massage using the contact information provided on our website.
15. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
16. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage visitors to review the privacy policies of any third-party website they choose to visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage visitors to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy-related request, please contact:
Kayla Bali Massage
Bali, Indonesia
WhatsApp: +62 812-1733-6427
Website: kaylabalimassage.com
For booking inquiries, please contact us through our official WhatsApp booking channel available on our website.
19. Consent
By using our website and voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law for specific types of data processing, we will request consent through an appropriate mechanism.
Kayla Bali Massage
Your privacy matters to us.